A Leadership Story:
Translating Between Business & Hands-On Efforts
Intelligence Catalyst was at the client’s site and asked
the question; “How is this team’s amazing effort to
satisfy the customer’s need being reported to
executives?” The silence was defining… we realized that
not only was there a disconnect with key information
not being reported, there was a big issue in that the
language being used by the business leaders was
different than hands on resources. The result was a
language barrier. The need was to work with both the
executives and hands on resources to create a
translation mechanism, for how both parties can
communicate to one another.
MY PEOPLE ARE NOT LISTENING TO ME
Intelligence Catalyst received a call from a highly
agitated and frustrated leader, stating his team was not
listening or paying attention to what they were asking
or wanting the team to do. We asked the leader; “What
and how did you communicate your ask or set
expectations of your team?” After listening to the
leader’s response, we asked the leader; “Did you clearly
or explicitly state what you expected? For example, if
you expected work to be done by a certain date or
within a time frame, did you clearly state that?”
These are just a few of the many experiences
Intelligence Catalyst has had with leaders, teams, and
organizations to understand, improve, and remediate
(fix) communication issues. With our real-time
immersive experiential approach, we use your real world
situation as the classroom and learning topic so that you
can experience for yourself, first hand, the ability to
grow and improve effective communication skills. The
metric for success can be as simple as the employee
successfully paraphrasing back expectations and a due
date for an effort.
Historically communication has been one of the leading
issues or reasons for failure. Intelligence Catalyst
believes it does not have to be this way. Through our
techniques and approaches, we believe we can help you
to improve you, your team’s, your organization’s
communication skills. Please give us a call referencing
our contact information below. We look forward to the
opportunity to hear and help you with your
communication needs.